Our People

Emma Tilbrook
Principal Consultant
I specialise in turning the theory of options modelling and efficiency savings into an operational reality. I am passionate about supporting services to be as effective as they can be, meaning I get to spend a lot of time supporting the people behind the operations.

Emma is one of Eunomia’s most experienced project managers and directors with over 12 years’ experience of working with local authorities to deliver waste and recycling services across England and Wales. Emma specialises in the implementation of service change and transformation projects, focussing on both how a service is delivered, alongside what is being collected.

Emma’s unique mix of operational and consultancy experience has meant she has led some of Eunomia’s most complex local authority advisory projects. Emma leads Eunomia’s local authority support work in London and the South East, focussing her skills in the areas of collections options modelling; service commissioning support and operational and service change management.

Recent Experience

She has most recently worked with the LB Redbridge to bring their waste and recycling services under authority control. In 2016, Emma was seconded into the London Borough of Hounslow’s Local Authority Company (LAC), Lampton 360, as mobilisation manager for the company’s waste and recycling service. As part of this project, Emma managed the ‘insourcing’ of the waste and recycling service to the LAC including the mobilisation and management of multiple operating depots and services, health and safety compliance across the contract and the development and implementation of back office business processes for the new company.

This detailed operational understanding of service delivery, depot/transfer station management and how to manage operational change, ideally places her to support local authorities through this high risk and difficult process. It has also been used to great effect in our commissioning option appraisal work, where she is able to talk from ‘real life’ experience about the challenges faced within each of the potential options.

Career History

Prior to joining Eunomia in 2015, Emma spent three years working for WRAP, where she managed and provided technical support on projects including:

  • partnership options appraisals
  • collections options modelling
  • contract procurement and
  • efficiency reviews.

Emma led May Gurney’s Environmental Services bid team, developing the bid strategies and successful, high quality submissions. She went on to mobilise and integrate contracts with values of up to £70million, in West Oxfordshire, Bristol and Cheshire West and Chester. Within this environment, Emma project managed both the ‘day one’ mobilisation and ongoing service change aspects of the collection and street cleansing services, specialising in operational service change and IT and systems integration.

Emma has also worked with one of the country’s leading AD providers, Biogen, helping local authorities to develop the business case for the introduction of food waste collections and also managing the company’s local authority procurement work.